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Missing Phone/Tapi device

When your dial device isn’t shown in the DIAL|IT configuration, you can do the following things to check where the problem is: !! For every step in this description, ACT must be closed. !! 1. Use the Phone.exe Testtool: PhoneExe (x64) With the Phone.exe, you can...

Installing DIAL|IT on a Terminal-Server or Citrix

To make it easy for „standard“ installs and to avoid issues with redirected My Document folders, we added the config into a folder under c:\Program files\…\ACT\Plugins in a terminal Server / Citrix envoirment, this will not work, as the addon would...

Installation Problem, addon is not showing inside of act!

If you have installation problems or problems with starting an Addon, please follow the manual:   1. At first, please close ACT! and uninstall the Addon, also the CRMADDON DevExpress and CRMADDON GeneralFiles for Addon’s, you find this all in the...

Import|IT installation recommendations

Import|IT may use up to 40% of your processor load, in the same time SQL process may also consume about 40%. So if you are going to make imports while other users are working with ACT! we do not recommend installing ImportIT application on your server since this will...

If you have ANY problems with DIAL|IT….

Depending on your version of DIAL|IT (Basic/Skype, Standard/TAPI, Advanced/TAPI/Skype or Professional/Call Center), DIAL|IT requires a TAPI driver or Skype. If both are installed you can decide – again depending on the version – which service you want to use. If...