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Phone numbers are not recognized

Your phone numbers are not recognized? This can be if you’ve selected in the configuration that each incoming call should have a „0“ in front of the phone number. Because there is the possibility that DIAL|IT confiused a international with an...

ParentEntityType of CustomTable

ParentEntityType of a table can be: Contact Company Group Contact-Company Contact-Group Company-Group Contact-Company-Group This can NOT be changed after the table has been created.

Old Icons are still on the toolbar

When uninstalling or updating an Addon, it might happen that the old Icons are still dispayed. in this case, you must go to Tools |  Customize | Reset Menus and Toolbars, then Restart ACT! and you should be fine. If the icons are still shown, something happened...

No TAPI Device available / Offline Mode

If the TAPI drivers and Dial|IT did work in your office and the message: appears when you are out of the office with your notebook or mobile device, this message appears when Dial|IT can not detect your TAPI device. This message is there to inform you that there is no...

No Popup for incoming calls

If no Pop Up comes up if you receive a call please look at the configuration of DIAL|IT. These are the steps you have to do:      1. Go to DIAL|IT Configuaration (Tools – CRMAddon – DIAL|IT Configuration)...

No History Window when making an outbound call

When you are making an outbound call and the tool is not opening a History window, this is a setting in the setup of the tool.To fix this, please open the Dial|IT Config , goto the Tab, select the subtab History, and check if  „do not suppress...