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Hi everyone,

We are pleased to announce that Act! v21.0 Update 2 is now available. This update applies to all International English versions of Act! v21 Pro, Premium and Web, and will apply automatically to new installations. Administrators can also use the Act! menu command Help > Act! Notifications to update an existing installation.


Licensing Component Update

Update 2 introduces our new licensing component for Act! v21 customers. This is the first deliverable on our path to replacing the previous Protexis licensing service being discontinued at the end of 2018. Further details can be found on our Important Notice for Act! Customers, as well as KB article 39195.

Please note that after applying Update 2, Act! make take a few seconds longer to open whilst it swaps out the existing product serial with a new one. This will only affect the first open of Act! after updating.


Issues Addressed

Update 2 also make the two AMA related changes below:

  • D-08670 – AMA Advanced Query doesn’t work in Web
  • D-08692 – Remove Marketing Automation menus from Act! Pro

There is no database schema update in this release.