We need the following information for your ticket with the CRMADDON Factory GmbH when you have problem with Act! or any of our addons. Feel free to copy the text to your ticket and complete it accordingly.

Affected user/workplace:

Which Act! version do you use? Please enter the exact version (Help/Info about Act!)!

Who is version licensed for?

Which operating system do you use (precise indication of the Windows version)?

Which SQL version do you use?

If applicable:

 Which MS Office Version (Outlook, Word,...) are you working with?

 Which Act! addons are installed?

 Was the installed Act! version updated from an older version? If yes, which was the                older version?

 Who executed the last Act! update and when was that?

 Do you use Act! in connection with a remote database?

         yes ()                no ()                unknown ()

 or: Do you use Act! in the web version?

         yes ()                no ()

Please describe precisely what you wanted to do and which action you performed last, when the crash or the error message occurred. Please attach a screenshot additionally to the log file.
Please note: When you restart Act! after a crash the log files will be lost. Thus, make sure to get them at first!

After saving the log file and restarting Act!, try to recreate the error and document your approach with screen shots , if possible. Thank you for your help!

If there certain features are not available in Act!, please check your user role before sending the ticket.

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