The great thing about the tasks in SERVICE|IT is that they are performed automatically and without manual commands as a windows service in the background. As soon as you have created a task it will be performed at your chosen time.

 

Please make sure that your computer is turned on! If it is turned off no tasks will be performed.

 

You might have to install the windows service first. This is necessary when you aren't logged in with your administrator account. First you click on Install (4) and a window will open that asks you to enter your user name and password. After typing that in you click on OK. You can use the windows service now.

 

Under Configuration (1) you can manually stop (3) or start (2) the SERVICE|IT windows service. That way you influence all of the tasks.

 

 

A dialog appears when you click on Start or Stop:

 

 

In the case that the service is not running the following dialog will appear every time you click on Tasks in the navigation bar:

 

 

When you click on Start the service the Windows service will start again. Then you click on OK. You can also click on OK without starting the service.

 

Once a task was performed you can check in the Events log if everything worked correctly.

 

 

In order to always see the most recent events, click on the symbol in the lower bar.  

 

First you click on the desired task.

 

You see a column with Task start. This is the time the task was performed.

 

The Task name and the Action type of the task are displayed as well.

 

In the case that there is a tick in the column E-mail sent you receive a notification about the course of the task.

 

A tick in the column Success means that the task was performed successfully. If the tick isn't there check the settings of the particular task and try it again. When the task still could not be performed please contact our support team.

 

In the lower part you see the three tabs Details, Log, E-mail log.

 

Here you can find out more about the course of the task.

 

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Details

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You see the Task start, the Task end and the Duration of the tasks. In the right area a Message might appear. This will show you, for example, that the task was performed successfully. (=Success).

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Log

 

 

A log is a protocol that you can look at when a task could not be performed at all or not as desired. In the case that you contacted the support you can send them the log.

 

 

E-Mail Log

 

In the e-mail log you find information about tasks that have something to do with e-mail dispatch.