We offer you not only premium support but also free support. The free support does not contain all of the features of the premium support.

 

You can use the Online ticket system SUPPORT|SUITE. Our team will come back to you shortly. Please consider that we take care of the premium support requests prior to free support requests.

 

Recently the option of prioritizing tickets has been added to the ticket system. Then, you also get the notification in your confirmation e-mail that the ticket will not be free of charge. As long as no time has been spent on your ticket by a support staff member you can always remove the Prioritized ticket setting.

 

Our Knowledgebase is available to you for free, as well. Here you find articles about the features and possibilities of Act! and its ADDONS.

 

If you need specific help, however, we advise you to use Premium support.